Exchanges and Returns Policy

EXCHANGES AND RETURNS

Farllure prioritizes your trust to shop in our store safely. To serve you in the best possible way, we have developed an Exchange and Return policy especially for you!

You can request your Exchange or Return via email (sac@farllure.com) or WhatsApp Support: (11) 96393-9157 within 7 calendar days after receiving the part. Our opening hours are from Monday to Friday from 9 am to 5 pm. The first exchange is free with the shipping (posting label) being paid for by us! We send a label for postage of the piece that must be printed, glued to the package and delivered to the post office closest to the customer within the deadline.

The reverse postage label is valid for up to 6 calendar days (deadline stipulated by the Post Office) and under no circumstances can it be reissued in the system.

When we receive the part at our center, it will be evaluated and must be in perfect condition, without signs of use, signs of misuse or damage, so that we can proceed with the exchange or return process. If the part does not conform, it will be returned to the customer.
In case of exchange/return, the return and shipment of the new merchandise must occur exclusively via the Post Office.
In the return process (reverse postage), the customer must POST the item at the post office, without the possibility of home collection.
We pay only the amounts referring to the freight of the first exchange/return, if more exchanges/returns are requested, the customer must pay the value of the shipping freight.


EXCHANGES IN GENERAL
All occurrences of exchange must be communicated within 07 calendar days from the date of receipt of the order that appears in the tracking and sent until the validity of the reverse logistics label.

Farllure is exempt from responding to exchange requests for any product that does not meet these requirements and/or is outside the above-mentioned deadline.

The products must be well packaged so that they do not suffer damage during transport, without tampering or signs of use and with the shipping label identifying the buyer's name.


PROCEDURES FOR EXCHANGES WITHIN THE PERIOD OF CALENDAR DAYS OF DELIVERY:

As mentioned above, exchanges can be requested within 7 calendar days after receiving the parts. The request must be made through our support channels (email or WhatsApp).

The product requested for exchange is subject to the quantity in stock and the new order will only be sent after receiving the products to be exchanged.

If the part is not available at our center in Brazil, another order will be placed with our suppliers and again the period of 5 working days for order processing + 15 to 25 working days for delivery will be valid.

Farllure is exempt from responding to exchange requests for any product whose defect has been due to misuse and/or is out of date for requesting exchange or postage at the Post Office.


RETURNS AND CANCELLATIONS

Cancellations or returns are understood as the customer wants a refund/refund of amounts paid.

In accordance with the consumer protection code and for purchases made through non-face-to-face sales channels, such as telephone and internet, it is possible to request cancellation within a period of up to 07 calendar days after delivery. Following this rule and policy, we carry out the cancellation exclusively within this period. After this period, cancellation or return requests will not be accepted.

The request must be made through our Whatsapp Support: (11) 96393-9157 or via email: sac@farllure.com


FOR PURCHASES MADE THROUGH PAYMENT METHOD

BANK BILL OR PIX:

The opening of the cancellation/return request can be done by WhatsApp (11) 96393-9157 within our opening hours. The product to be returned must be sent to our center.

Upon receipt of the product at our center, the refund process may take up to 7 business days. The customer will receive an email or WhatsApp with the refund confirmation and proof.



FOR PURCHASES MADE THROUGH PAYMENT METHOD

CREDIT CARD:

Upon receipt of the product at our Central, the chargeback confirmation process may take up to 7 business days. The release of a reversal of amounts may appear within up to 2 subsequent months of the customer's invoice. This may occur due to the reconciliation of the closing date of the customer's invoice and the deadline for posting on the card operator's invoice.

The credit on the invoice will be carried out in accordance with the standard procedure of each operator. It is important to remember that the amount reversed does not cancel the collection of installments and a credit is normally granted for the amount reversed, in a single entry, except in some exclusive procedure and solely under the responsibility of the card operator.